HELP CENTER

GENERAL QUESTIONS

• 1. What is Lagree Booking?
  • Lagree Booking is the first booking agent crafted for Lagree studios. From class scheduling to client management and payment processing, Lagree Booking provides everything you need to streamline your operations and enhance the client experience.
• 2. Why is Lagree Booking different from others?
  • Lagree Booking stands out because it is crafted for Lagree studio owners based on their specific needs and feedback. Within the app, you'll find predefined Lagree machines, a payroll system for your instructors, and many more features designed to enhance your business.
    
    We believe that our focus on meeting the unique requirements of Lagree studios sets us apart from other software providers in the industry.
• 3. Is Lagree Booking available worldwide?
  • Yes, Lagree Booking is available worldwide.
• 4. What do I need to get started?
  • To begin using Lagree Booking, you'll need to have the following information ready:
    
    - The invitation code
    - Your studio name
    - Studio location
    - Preferred email address
    
    Once you've entered this information into the app, you can proceed with setting up the rest of your business.
• 5. How do I get started with Lagree Booking?
  • To begin using Lagree Booking, retrieve the invitation code by clicking here. With the code in hand, you can sign up for an account completely free. If you encounter any issues, please don't hesitate to contact us.
• 6. Are there any limitations during the trial use?
  • No, Lagree Booking provides full access to all features and functionalities during the trial period of 30 days. You can explore the system without any limitations to experience its full potential.
• 7. Do you offer any discounts on plans?
  • Yes, Lagree Booking app offers a 10% discount on all annual plans. Learn more on our pricing page by clicking here.
• 8. How can I process payments via Lagree Booking?
  • Lagree Booking seamlessly integrates with Stripe, allowing you to process payments with ease. Once you've set up your Stripe account, you can easily plug and play the integration with just a few clicks.
• 9. What are the stripe processing fees?
  • The fees are 2.9% + 30¢ per successful charge.
• 10. Do I need my own Stripe account to get started?
  • Yes, you will need your own Stripe account to use the Lagree Booking. We've integrated seamless Stripe integration for easy setup. You can find instructions on how to connect your Stripe account within the application under Studio Settings.
• 11. Stripe does not support my country of business, what now?
  • If Stripe does not support your country of business, please contact us for alternative payment processing options. We'll work with you to find a suitable solution for accepting payments in your region.
• 12. Do you have access to my finances and earnings?
  • No, Lagree Booking does not have access to your financial accounts. All financial transactions are processed securely through your own Stripe account.

SOFTWARE QUESTIONS

• 1. Is there an application for iOS or Android devices?
  • Yes, Lagree Booking is fully optimized for mobile use on both iOS and Android devices. In our mid-term plans, we are also developing a native application, and we will notify you about its release in a timely manner.
• 2. Can I integrate a booking calendar on my studio’s website?
  • Yes, integrating your calendar schedule is a straightforward process that typically requires just a few clicks. However, depending on your website's infrastructure, you may need a developer's assistance. The integration code can be found within Lagree Booking, along with detailed integration instructions.
    
    If you need help setting this up on your website, please don't hesitate to contact us.
• 3. Is my data secure with Lagree Booking?
  • Yes, your data security is a top priority for us. Lagree Booking employs industry-standard encryption and security measures to protect your information.
• 4. Do you provide custom reports?
  • Yes, Lagree Booking offers a variety of different reports, and we are constantly updating application reporting capabilities.
• 5. What kind of payroll can I set up within Lagree Booking?
  • Lagree Booking offers you multiple options for your day-to-day payroll activities. In the app, you can set up weekly or monthly payroll schedules. Additionally, you can decide whether you will be paying your instructors per class, per customer, or both.
• 6. Is there a limit on how many instructors, clients, etc., I can add?
  • Lagree Booking does not limit how many instructors, clients, etc., you can add.
• 7. Do you offer support within Lagree Booking?
  • Yes, we are dedicated to supporting you throughout your business journey. Please don't hesitate to reach out to us with a live chat tool within the Lagree Booking application. You can find the Help tab in the side menu for assistance.